Frequently Asked Questions
🔹 General Questions
1. What is Hydrix Enviro?
Hydrix Enviro is a professional water and wastewater treatment plant supplier based in Faridabad, Haryana. We provide complete solutions for ETP, STP, WTP, RO Plants, Softeners, DM Plants, and O&M services for industrial, commercial, and residential applications.
2. Where is Hydrix Enviro located?
Our head office is located at House No. 868, Gali No-4, Bhoor Colony, Sector 29, Faridabad, Haryana, 121006, India.
3. What type of clients do you serve?
We serve industries, residential societies, commercial complexes, hospitals, hotels, schools, and government projects requiring water or sewage treatment systems.
4. Do you provide on-site installation services?
Yes, our engineers and technicians handle complete installation, commissioning, and testing of treatment plants at your site.
5. Do you offer after-sales service or maintenance?
Absolutely. We provide annual maintenance contracts (AMC) and O&M (Operation & Maintenance) services to ensure continuous and efficient plant operation.
6. Are your treatment systems approved by pollution control boards?
Yes, all our systems are designed as per CPCB (Central Pollution Control Board) and SPCB (State Pollution Control Board) norms.
7. Do you offer free consultation or site inspection?
Yes, we offer free site visits and technical consultation to understand your requirements and suggest the best treatment system.
8. What regions do you serve?
We serve clients across India, with major projects in Delhi NCR, Haryana, Rajasthan, Uttar Pradesh, Punjab, and Madhya Pradesh.
9. How can I get a quotation?
You can contact us directly via phone (+91 9027671296) or email sales@hydrixenviro.com with your project details, and our team will share a customized quotation.
10. What are your working hours?
Our business hours are Monday to Saturday, 9:00 AM to 7:00 PM. (Sunday closed)
🔹 Effluent Treatment Plant (ETP) FAQs
11. What is an Effluent Treatment Plant (ETP)?
An ETP is a system that treats industrial wastewater (effluent) to remove pollutants such as oil, chemicals, and suspended solids before releasing it into the environment.
12. Why is an ETP important for industries?
ETPs are essential to prevent water pollution, meet legal discharge norms, and protect natural water bodies from industrial contaminants.
13. How does an ETP work?
An ETP works through multiple stages — physical, chemical, and biological processes — that separate solids, neutralize pH, and treat water for safe discharge or reuse.
14. Do you design custom ETP systems?
Yes, we provide customized ETP solutions designed according to the type of industry, wastewater composition, and space availability.
15. What is the lifespan of an ETP?
A well-maintained ETP can last 10–15 years, depending on design, materials, and maintenance frequency.
🔹 Sewage Treatment Plant (STP) FAQs
16. What is a Sewage Treatment Plant (STP)?
An STP treats domestic wastewater (sewage) from toilets, bathrooms, and kitchens to remove organic matter and contaminants before safe disposal or reuse.
17. Who needs an STP?
Residential societies, apartments, hotels, hospitals, offices, and institutions that generate sewage are required by law to have an STP.
18. How does an STP work?
An STP uses biological and mechanical processes like aeration, sedimentation, and disinfection to convert sewage into reusable water.
19. Can treated sewage water be reused?
Yes, treated water from STPs can be safely reused for gardening, toilet flushing, floor washing, and landscaping.
20. Do you offer maintenance contracts for STPs?
Yes, we provide STP Operation & Maintenance (O&M) and Annual Maintenance Contracts (AMC) to keep your plant running efficiently.
🔹 Water Treatment Plant (WTP) FAQs
21. What is a Water Treatment Plant (WTP)?
A WTP purifies raw water (from borewell, river, or municipal supply) into potable or process-quality water by removing impurities and harmful substances.
22. What are the main processes used in WTPs?
Filtration, coagulation, sedimentation, chlorination, and softening are the most common stages in a WTP.
23. Who can benefit from a WTP?
Housing societies, industries, hotels, hospitals, schools, and commercial complexes that need purified water for drinking or production processes.
24. How long does it take to install a WTP?
Installation time depends on the plant capacity but generally ranges from 7 to 30 days.
25. Do you provide AMC and spare parts for WTPs?
Yes, Hydrix Enviro provides complete AMC services, spare parts, and technical support for all types of WTP systems.
🔹 Reverse Osmosis (RO) Plant FAQs
26. What is an RO Plant?
A Reverse Osmosis (RO) system uses a semipermeable membrane to remove dissolved salts, minerals, and impurities from water, producing clean and pure water.
27. Do you supply both commercial and industrial RO systems?
Yes, we offer RO systems for residential, commercial, and industrial use, available in various capacities from 100 LPH to 10,000 LPH and beyond.
28. What are the benefits of using an RO plant?
RO systems produce high-quality water, reduce TDS and hardness, and protect equipment from scaling and corrosion.
29. How often should RO filters and membranes be changed?
Typically, filters should be replaced every 6–12 months, and membranes every 2–3 years, depending on water quality and usage.
30. Do you provide RO maintenance and servicing?
Yes, Hydrix Enviro offers RO maintenance contracts, spare parts, and cleaning services to ensure consistent performance.
🔹 Water Softener FAQs
31. What is a Water Softener?
A water softener removes hardness-causing minerals like calcium and magnesium, converting hard water into soft water.
32. Why is soft water important?
Soft water prevents scaling, clogging, and damage to pipes, geysers, boilers, and washing machines, extending their lifespan.
33. Where can softeners be used?
Softener systems are suitable for homes, apartments, hotels, hospitals, laundries, and industries.
34. What types of softeners do you offer?
We supply manual and automatic softeners made of FRP, MS, or SS materials, suitable for both domestic and industrial use.
35. How often should a softener be regenerated?
Regeneration frequency depends on water hardness and usage, typically every 7–15 days.
🔹 Demineralization (DM) Plant FAQs
36. What is a DM Plant?
A Demineralization (DM) Plant removes all dissolved salts and ions from water using ion exchange resins, producing ultra-pure water.
37. Where is DM water used?
DM water is required in boilers, pharmaceuticals, laboratories, electronics, and textile manufacturing.
38. What is the difference between DM and RO plants?
While RO plants remove most dissolved solids, DM plants remove all ionic impurities, producing higher-purity water for critical applications.
39. How often should resins be replaced or regenerated?
Resins are typically regenerated with acid and caustic soda every few months and replaced every 2–3 years depending on usage.
40. Do you provide installation and training for DM plants?
Yes, we handle complete installation, commissioning, and operator training for DM systems.
🔹 Operation & Maintenance (O&M) FAQs
41. What is O&M in water treatment plants?
O&M stands for Operation & Maintenance — it ensures your ETP, STP, WTP, RO, or DM plant runs smoothly with regular checks, cleaning, and maintenance.
42. Why is O&M important?
O&M helps maintain consistent performance, longer plant life, and compliance with environmental norms.
43. What does your O&M service include?
Our O&M packages include daily operation, preventive maintenance, chemical dosing, performance monitoring, and reporting.
44. Do you provide on-site operators for plant management?
Yes, Hydrix Enviro provides trained operators and engineers for full-time or periodic plant management.
45. Can I get an AMC for my existing plant?
Yes, we offer Annual Maintenance Contracts (AMC) for both new and existing treatment plants — even if they weren’t installed by us.
🔹 Technical & Compliance FAQs
46. Are your systems environment-friendly?
Yes, all our systems use eco-friendly and energy-efficient technology that supports sustainable wastewater management.
47. Can treated water be used for gardening or flushing?
Absolutely — treated water from STP and ETP systems can be safely reused for non-potable applications like gardening, flushing, and cooling towers.
48. Do you help with Pollution Control Board documentation?
Yes, our team assists with CPCB/SPCB documentation, reports, and compliance support during and after installation.
49. Can you upgrade or modify an old treatment plant?
Yes, we specialize in upgradation, retrofitting, and capacity enhancement of existing ETP, STP, and WTP systems.
50. How can I contact Hydrix Enviro for support?
You can reach us at:
📞 Customer Care: +91 9027671296
📱 Aman Singh: +91 8840328738
📱 Prakhar Raghuvanshi: +91 6394404236
📧 Email: hydrixenviro@gmail.com | sales@hydrixenviro.com
🌐 Website: www.hydrixenviro.com